Marketing can’t Read Minds: Why Clarity is a shared Responsibility

December 12, 2025

Over the past years inside Powerful Marketers, I’ve heard the same sentence from marketers, founders, and leadership teams more times than I can count:

“We’re doing so much… but I’m not sure any of it is really moving the business forward.”

It comes from CMOs and marketing managers who are juggling channels and campaigns.
It comes from founders who feel the pressure of growth.
It comes from sales leaders who are held accountable for numbers.

The first reaction is often to look at tactics: Do we need a different channel? A new agency? More content? Better tools? AI?

Most of the time, the real issue is something simpler and more fundamental: a lack of shared clarity.

And that is not something marketing can solve alone.

If you’ve been wondering how to achieve better marketing alignment and a clearer marketing strategy in your organization, this is for you.

The same story in different companies

Imagine this dynamic, which might feel familiar.

Leadership wants growth, visibility, and a strong story.
Sales wants better quality leads and shorter sales cycles.
Operations wants realistic promises that don’t burn out the team.
Finance wants predictability, efficiency, and measurable ROI.

In the middle of all that sits marketing.

The request usually lands in a very familiar way:

  • “Let’s do a campaign around this.”
  • “We need more visibility for that product.”
  • “Can you post something about it on social media?”

On the surface, it looks like a simple marketing task. Underneath, it’s actually a cross-functional decision that hasn’t been appropriately made yet.

Key questions are still fuzzy:

  • What exactly are we promising?
  • To whom, specifically, are we speaking?
  • Under which conditions can we deliver?
  • What outcome are we really trying to drive?

Nobody has truly aligned on these questions, but marketing is still expected to “make it happen.”

With incomplete input, marketing is pushed into a corner and usually ends up choosing between two unsatisfying options:

  1. Create general, nice-sounding content that fills channels but doesn’t really change much.
  2. Slow things down by asking more questions and risk being seen as too strategic, too difficult, or not fast enough.

Neither option feels good. Neither builds trust. And neither leads to powerful, confident marketing.

Man in suit sits at desk, head in hands.

What marketing actually needs before it can deliver

Marketing is not mind-reading. Before any campaign, email, event, or post can be effective, a few foundational questions need honest, shared answers.

1. Clarity on the promise

Vague statements like “high quality” or “great service” are not enough.

The team needs a concrete, shared promise that could sit clearly on a landing page or in a sales conversation:

  • What exactly are we offering?
  • What is included, and just as importantly, what is not?
  • Where are the boundaries around timelines, locations, capacity, and scope?

If this is fuzzy, marketing has to guess. That’s usually where friction with sales and operations begins.

2. Clarity on who really matters right now

When everything is a priority, nothing truly is.

Marketing needs to know:

  • Which segment, role, or type of customer is the real focus right now?
  • Who is involved in the decision: users, buyers, influencers, partners?
  • What do these people actually care about in this moment, in real life?

“Everyone” is not a target group. “All markets” is not a strategy. The clearer the audience, the more relevant and cost-effective the marketing can be.

3. Clarity on the conditions

Every promise rests on operational and financial realities:

  • What can we honestly commit to in terms of delivery times and process?
  • What are our price levels, margins, and non-negotiables?
  • What is our real capacity right now, not the ideal version we wish we had?

If operations and finance are not part of the conversation, marketing will inevitably overpromise, undersell, or both.

4. Clarity on the outcome

“More visibility” or “more awareness” sound nice, but are not specific enough to guide decisions.

We need to know:

  • Is this about generating qualified leads?
  • Retaining or reactivating existing customers?
  • Cross-sell or upsell into existing accounts?
  • Reputation and positioning in a specific market?
  • Employer branding or internal alignment?

Without a clear business outcome, it’s impossible to prioritise, focus budgets, or measure success in a meaningful way.

Until these four areas are clarified together, marketing is being asked to do strategic, aligned work using unaligned, incomplete input. That is a guaranteed recipe for frustration on all sides.

This is not “just marketing’s problem.”

Inside the Powerful Marketers Hub, and in my book The Greatest Marketer, one of the most critical mindset shifts we work on is this:

Clarity is not something you do as a favor to marketing.
Clarity is how the whole business wins.

When different departments run on different assumptions, everyone pays the price:

  • Sales doesn’t get the quality or volume of leads they expected.
  • Operations receives promises that feel unrealistic or last-minute.
  • Leadership sees a lot of marketing activity but struggles to connect it to real business impact.
  • Finance sees costs but not a clear story around value and ROI.
  • Marketing becomes the emotional shock absorber for everyone’s frustration.

On the other hand, when marketing is treated as a strategic partner, the tone of the conversation shifts.

Instead of “Can you just do some marketing around this?”, you start hearing:

  • This is what we want to achieve.
  • This is what we can realistically deliver.
  • Let’s decide together what we promise, to whom, and how we’ll measure success.

That is where real alignment starts.
That is also where marketing can finally do the work it is meant to do.

A simple clarity experiment for your next campaign

Here’s a small, practical experiment you can use this week in your organization.

Before you ask for:

  • More content,
  • Another campaign, or
  • Some marketing around this.

Pause and walk through three questions with your team:

  1. What exactly are we promising here?
    Try to put it into one clear sentence. If you can’t, that’s a sign that you need to align internally before you communicate externally.
  2. To whom does this really matter right now?
    Be specific: a segment, a role, a type of company, a market. “Everyone” is a red flag.
  3. What do we need to clarify together before marketing starts?
    Are there open questions about price, process, timing, responsibilities, or capacity?

If the answers feel fuzzy or conflicting, that’s not a failure. It simply shows you where the real work is. Have that conversation. Make some decisions. And only then, brief marketing.

You will probably discover that you need fewer activities than you thought, but they’ll be much more focused, honest, and effective.

For marketers: your questions are a form of leadership

If you’re the marketer in the room, this can be the hardest part.

You ask about the target group, the promise, the boundaries, and the expected outcome. Someone sighs. Someone says, “Just do your magic.” Someone wonders why you are “overcomplicating things.”

It’s easy to start doubting yourself.

But your questions are not the problem. They are part of your leadership.

You are not there to decorate vaguely defined messages. You are there to:

  • connect what is promised with what can actually be delivered,
  • ensure the right people hear a relevant message at the right time,
  • link marketing activity to real business outcomes, not just vanity metrics.

Sometimes that will mean slowing things down for a moment so the team can think more clearly. In the short term, it might feel uncomfortable. In the long term, it builds trust, respect, and far better results.

How The Greatest Marketer and the Powerful Marketers Hub can help

I didn’t write The Greatest Marketer to add another layer of complexity to an already overwhelming marketing world. I wrote it because I saw too many smart, caring people working incredibly hard without a simple, shared structure for alignment.

The book is built around a five-step system we use every day inside the Powerful Marketers Hub: mindset, strategy, marketing, communication, and leadership.

These steps help marketers, entrepreneurs, and corporate teams move from chaos to clarity, work smarter instead of just harder, and feel less alone in the process.

If this resonates with what is happening in your organization, start with one small step: take an upcoming campaign or request and run it through the clarity questions above.

And if you’d like a practical, supportive framework to guide that work, you’re welcome to explore The Greatest Marketer and its companion tools and resources.

Marketing was never supposed to read minds. It was always meant to be the place where clarity, alignment, and communication meet, so the whole business can grow with confidence.

Also Learn: Smart Marketing on Amazon: Strategies That Actually Work

Mari-Liis Vaher

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About the Author

Mari-Liis Vaher is the Founder and Head Coach at Powerful Marketers, a marketing strategist, experienced host, and 7-figure entrepreneur. She helps businesses improve their marketing by addressing common challenges like distrust, overwhelm, distractions, and lack of clarity. Mari-Liis collaborates actively, sharing practical insights to build meaningful, effective, and lasting marketing strategies.


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